Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items are subject to a 15% restocking fee.

Several types of goods are exempt from being returned. Liquids cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

Banks typically have 3-5 days for processing refunds, please wait 3-5 days for refund to complete.
If you’ve done all of this and you still have not received your refund, please contact us at rick@teamwallace.org

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rick@teamwallace.org